There are many ways to get help and support for an e-commerce business. Some options include:

1. Setting up a customer service email or phone line for customers to contact with questions or concerns
2. Creating a FAQ (frequently asked questions) page on your website
3. Offering live chat support on your website
4. Providing detailed product descriptions and high-quality images on your website
5. Using social media to interact with customers and provide support
6. Utilizing a CRM (customer relationship management) system to track customer interactions and inquiries
7. Providing tracking information for orders and making it easy for customers to check the status of their order
8. Offering a clear and easy-to-use returns and exchanges policy
9. Continuously improving the user experience on your website

It's important to have a good support system in place to ensure that your customers have a positive experience and to build trust with them.