At AskMee, we are committed to providing our customers with the best shopping experience possible. We understand that there may be times when you need to return a product, and we want to make the process as simple and hassle-free as possible. Please read our return policy carefully to understand your rights and responsibilities when returning items purchased from AskMee.

1. Eligibility for Returns

You may be eligible to return a product if it meets the following criteria:

• The item was purchased directly from AskMee's official website or authorized retailers.
• The product is in new and unused condition, with all original packaging, labels, and accessories included.
• The return request is initiated within 30 days of the purchase date.

2. Non-Eligible Items

The following items are not eligible for return:

• Perishable goods, such as food and flowers.
• Personalized or customized items that cannot be resold.
• Digital downloads and gift cards.
• Items that have been used or are not in their original condition.
• Products purchased from unauthorized third-party sellers.

3. Initiate a Return

To initiate a return, please follow these steps:

• Log in to your AskMee account.
• Navigate to your order history and select the order containing the item you wish to return.
• Click on the "Initiate Return" button.
• Follow the on-screen instructions to complete the return request, providing all necessary details.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping method for your return to ensure it reaches us safely.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to return the item or arrange for a replacement at no additional cost.

7. Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. You can reach us through our website or by emailing [email protected] 

AskMee reserves the right to modify this return policy at any time. Please review our policy regularly to stay informed of any changes. Your satisfaction is important to us, and we strive to provide a seamless return experience for our valued customers.